Posted: Friday 23 April 2010 - 17 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]
Category: Travel Tips
It's Murphy's Law that what can go wrong surely will. To make sure you keep any problem to a minimum, be sure to follow these golden rules -
 
  1. Always seek help, or complain, to the Tour Operator's representative as a first resort. They are there to help you.
  2. Ask for a Customer Complaint form, fill it out fully and keep a copy for yourself.
  3. If you can't get a form, for whatever reason, make-up one of your own and get a witness to sign it, along with their contact details.
  4. If you accept payments, compensation on the spot, or sign anything, this will affect your rights if you are still unsatisfied.
  5. Take photographic or video evidence of your grievance and get the names, addresses and telephone numbers of other unhappy holidaymakers. There will be strength in numbers if it is necessary to take your complaint further when returning home.
  6. When you return home you must complain within 28 days, in writing, to the Tour Operator. It may also help to visit your Travel Agent and explain your complaint, asking for his support/help.
  7. If the Tour Operator is a member of ABTA, there is a strict code of conduct for dealing with complaints that they must abide by. Ask your agent for a copy.
  8. If the Tour Operator fails to meet the ABTA code of conduct then you can write and complain directly to ABTA and they are forced to follow up the complaint.
  9. Never accept money or a cheque unless you are fully satisfied with the outcome.
  10. Visit Holiday Travel Watch for more detailed information and advice on your rights.

Good luck!

 

Posted: Friday 23 April 2010 - 9 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]
Category: Travel Tips

So, you've followed our earlier advice and are ready to go! But there are still some pitfalls to avoid if you are going to enjoy your holiday fully.

While travelling
Remember that travelling is very tiring, especially by air. Drink plenty of fluids but avoid alcohol as this causes dehydration and increases the effects of jet lag. If the flight is long haul, get up and walk around every couple of hours to aid blood circulation.

If driving, take 15-20 minute breaks every 2-3 hours, or take it in turns, if your partner can drive. And if motoring abroad, make sure you abide by the road laws of the country you are in - stick to speed limits and park legally.

When you get there
Having arrived safely, give your body time to adjust to the new climate and time zone. Check out the facilities of your hotel and immediate area before venturing too far. Find out from the Tour Operator's representative where it is safe to go and where it is not, especially at night.

If you must take your valuables with you, lock them up with your money in a safe-deposit box to prevent theft. Always lock your hotel room windows and doors when leaving.

Keeping safe and healthy
We want you to enjoy yourself, but always apply common sense to everything. If you are hiring a vehicle, check you are insured properly and that the vehicle is in good condition (tyres, spare wheel, lights, etc.). Wear protective clothing and a helmet if riding a moped or motorbike (and check your travel insurance doesn't exclude injury in these circumstances).

If using sports equipment, make sure it is in good condition. Don't go swimming after a heavy meal or drinking alcohol. Take note of warning signs or flags on beaches. Shake the water out of ears after swimming to avoid ear infections. Check the depth of pools before diving in!

Avoid food left on display uncovered or at room temperatures and beware of shellfish. Drink bottled or boiled water if the region's water quality is poor (check with rep.). Cover-up arms and legs where mosquitos are a problem or apply insect repellent. Keep out of the sun or at least cover-up between 11am and 3pm to prevent sunburn and use plenty of sun cream every couple of hours at other times during the day.

And if all this doesn't work, see "When things go wrong".
 
Posted: Friday 23 April 2010 - 11 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]
Category: Travel Tips

 

How many times have you gone away and forgotten to pack something?  To help you pack, here's our checklist of items that you just shouldn't leave without.

  • Tickets/Booking Confirmations  
  • Euro Health Ins Card
  • Passports  
  • iPod/MP3/CD player 
  • Insurance  
  • Batteries 
  • Foreign Currency  
  • Books/Magazines 
  • First Aid Kit  
  • Swimwear 
  • Medicines  
  • Clothes! 
  • Toiletries (inc Toothbrush)  
  • Shoes/Sandals 
  • Sun-tan/After-sun lotion  
  • Sun hat 
  • Power adaptor  
  • Hairbrush & Nailclippers 
  • Travel hairdryer/iron  
  • Address book & Pen 
  • Camera/Video  
  • Spare bags for return trip

It's not meant to be comprehensive, but we hope it helps!

 

Posted: Friday 23 April 2010 - 10 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]
Category: Travel Tips

A few simple preparations can smooth your way to a happy holiday. Here are our common-sense tips to keep you on the right track.

 
Passports and Visas
Check the validity of your Passport well in advance. The Passport Agency aim to process all applications within 10 days but don't take the risk!  Applications can be handed in to main post offices and directly at Passport Agency offices.  Take photocopies of your passport and other important documents and put them in a safe place.
 
Your home
It's always good to get home ... but you don't want to return to disaster!  Is your house secure?
  • Fit window locks and an alarm to make it more difficult for the opportunist burglar to break in.
  • Ask a neighbour to look after your house - why not get them to open and close your curtains and keep your letterbox clear?
  • Go out and buy some power timers and connect lamps and a radio to come on at different times.
  • Buy a security marker pen and write you postcode on all appliances and valuable items.
  • Take photographs of valuable jewellery, ornaments or personal posessions.
  • Notify your Dairy to cancel your milk deliveries and your newsagent to cancel your newspapers, well in advance.

You can also get the Royal Mail to hold your post safely while you are away (for up to 2 months), through their "Keepsafe" service - contact your local post office for more information.

Money
Decide early on the amount of money you may need to take with you, and the best way to carry it whilst on holiday. Investigate the exchange rates you will be charged when using your Credit Cards abroad and compare them with rates for Cash.  Always shop around and compare rates and commission charges - "no commission" deals are not always as attractive as they seem.
 
Mobile phones
If you are taking your mobile phone, check that it is set up for "roaming" and what the charges will be for calls, texts and data.  Bear in mind that whilst you are connected to the foreign network, you will be charged for any downloaded data, which will include emails or web-based messages from sites like Facebook, Twitter, MSN etc.  These charges soon add up and give you a nasty shock on your return.
 
Health
The Department of Health publish a booklet on advice for travellers, again available from your Post Office, or go online for the latest information.
Check on vaccination requirements for the country you are travelling to, get to your GP at least 6 weeks before you leave, and remember to take your vaccination certificate with you when travelling. Use Malaria tablets if relevant, and take insect repellant and bite-relief cream.
 
If your are pregnant, disabled, or know you have a condition which can affect your well-being (such as a heart condition or diabetes), then take advice from your doctor before travelling. It is also a good idea to inform the Agent or Tour Operator prior to departure, so that they can make any special arrangements required.
 
Travel Insurance
Don't leave without it!  Whether you buy insurance from the Travel Agent, Tour Operator or organise your own (again, shop around), make sure you are fully covered.  Over 30% of claims are not actually made against what happened on holiday, but are for Cancellations, usually due to unforeseen circumstances, or indeed accidents that happen on the way to or from the Airport.  When you are packing, don't forget the policy documents and emergency contact numbers.
 
Motoring
If you intend using your car to travel, check on the condition of tyres (including the spare), fluid levels, lights etc. When going abroad, don't forget your driving licence, vehicle registration document, a warning triangle and first aid kit (law in some countries), and to convert your headlights for driving on the right (adhesive or clip-on kit available at stores like Halfords).
 
General
Learn as much as you can about your destination.  Buy a guide book to check-up on details such as local customs and etiquette, tipping, best places to see, food, cost of living, etc.  Do you have pets? Who is looking after them while you're away? Contact kennels and catteries early to book your pet in, so as not to be disappointed.  Replenish stocks of items you need to take with you, such as suntan lotion, first aid supplies, etc.
 
And now you've done all that ... just enjoy!